Information Center for New Buyers FAQ

	Manufacturers & Wholesale Supplier of Indian Home Decorating Crafts

Rugs & Carpets

Persian Area Rugs

Contemporary Area Rugs

Shag Area Rugs

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Information Center

about khan arts

* WHY BUY FROM US

* OUR STRENGTHS

Ordering

* Shipping Costs & Information
* What are Order Terms
* How Do I Place An Order?
* What Are My Payment Options?

Shipping

* Methods of Shipment
* Shipping Documents
* Packaging
* Delivery Lead Time
* Return Policy for Damaged Goods

Privacy & Security

* Privacy Policy

SHIPPING COST & INFORMATION

Cost of shipping depends on the shipping destination and volume or quantity of the shipment, All of our shipping quotes include documentation fees, local handling & trucking fees, packing & stuffing fees, port loading fees and all other local charges levied in the packing and delivery of your container to the port. D.D.C. fees (Document & Destination Charge) levied by the port of destination are not included. Some International ports charge a D.D.C. fee upon the arrival and handling of your shipment in your local port. Please do check with your customs department for more information on D.D.C. charges. When you contact us we will give you a definitive quote for your destination.
For wholesale, we have some special prices for the following orders, please make sure you don't miss it !! (shipping cost excluded)

VOLUME ORDER	DISCOUNT
US$ 5,000 +	5 %
US$ 10,000 +	3 %
US$ 20,000 +	2 %

Order Terms

Samples: all initial samples are charged at regular FOB prices plus a sampling fee of 75 USD per order which is fully refundable against the client's first official order. Secondary sample order is charged at normal FOB prices and exempt from the additional fee.

Minimum Order Value : US$ 1250 and Minimum Order Quantity varies from product to product, for instance in case of fireplace screens, MOQ will be 25 pcs but in case of cookie cutters and napkin rings, MOQ must be 300pcs per design per size.

Price : All offered prices are understood to be FOB Mumbai port or New Delhi Airport, INDIA including packing.

To know more about FOB and other Shipping Terms please visit:

http://en.wikipedia.org/wiki/Incoterm

HOW DO I PLACE AN ORDER

Browse our site; feel free to choose the product that you interested in.

Send your inquiry by email with item codes to exports@khanarts.com

We responds to Inquiries during regular business hours, although we also attempt to answer Inquiries in the evenings and weekends whenever Possible! Inquiries are normally answered within 4-8 hours on week days and 8-10 hours on weekends.

Once you ready to place your order, we need 50% deposit of your total order in order to prepare and process your order, and the rest (50%) when the order is ready to be shipped.

Payment could be paid in USD/EURO/GBP via Bank Transfer to our account. Send us the copy of your transfer note by e-mail (scanned image of your transfer note), we only accept order after you sent the transfer note.

We will give you regular status reports; quality control; and ensure delivery times are met. Arrange freight forwarding and oversee packing and loading of cargo.

We will inform you when your order is finished and ready to be shipped. Then we need you to complete the final payment. We normally use sea cargo, if you want us to send your order by air cargo we will do, choices are always yours.

We send you the copy of shipping bill. We'll keep in touch until the order arrives safely.

payment methods we accept

Payment could be paid in USD/EURO/GBP via Bank Transfer to our account. Send us the copy of your transfer note by e-mail (scanned image of your transfer note)

We send the Bank Information required for WIRE TRANSFER.

For samples, we accept payment via Western Union only.

methods of shipment

We normally use sea cargo, if you want us to send your order by air cargo or by courier we will do, choices are always yours. You will receive invoice for total cost (include shipping cost) after we receive your order by e-mail.

METHOD OF SHIPPING	COST	DELIVERY	SHIPPING TIME	YOUR LIABILITY	DOCUMENTATION
COURIER (DHL/FEDEX/UPS)	high	Door to Door	4-7 days	International courier service providers deliver the goods at your door step. For this you can create an account with them on your own or you can use our account.	little or none
AIR CARGO (AIRLINES)	medium	Airport Nearest You (5 rates)	3 days to 9 days	Shipping can be organized through various air lines. The goods has to be picked by you only from your nearest air port and you yourself has to handle the custom procedures.	full
SEA/OCEAN CONTAINER (part or full)	lowest	To port in destination country	22 days to 30 days Depending on destination	Shipping can be organized through various shipping companies. The goods has to be picked by you only from your nearest Sea port and you yourself has to handle the custom procedures.	full

NOTE: Few countries charges some taxes, and collects through the courier companies who delivers good at your door steps. These taxes vary country to country and are at the total discretion of that country's government.

SHIPPING DOCUMENTS

Bill of Lading
The Bill of Lading is the most important document without it the container cannot be claimed. It contains important data such as container's number; seal number; bill of lading's number; etc.
It is mandatory and the cost is included in the Shipping expenses.

Packing List
The Packing List contains the complete list of all the pieces loaded inside the container, the total number of pieces and the total number of cartons (or cases) plus the volume measures (in cubic meters). The totals must coincide with the ones printed on the Bill of Lading and the Invoice. It is mandatory and the cost is included in the Shipping expenses.

Invoice
The Invoice contains the prices of each single piece and the total value of the container's goods. Import taxes, VAT, etc. are calculated according to such figures. It is mandatory and the cost is included in the Shipping expenses.

Fumigation
The Fumigation/Disinfection Certificate certify that the goods contained inside the container have been fumigated/ disinfected against insects, fungi or any other kind of parasite that could be carried within the wooden material. In some countries is not mandatory; costs are different depending on the quantity of goods to be disinfected and are not included in the Shipping expenses.

Insurance
It is not mandatory; cost depends on the kind of insurance requested and is calculated according to the goods' total value as printed on the Invoice.

delivery lead time

Delivery Time will depend on :
   -The order quantity
   -Availability of Stock
   -Working days available for shipment
   -Distances between your country to India

Usually, we take 45 days in production and shipping time varies according to shipping mode selected. To know more about Shipping mode Click Here

Return Policy for Damaged Goods

Please read carefully and take time to ensure that you have understand and follow our instructions. The merchandise will be accepted for return only if you have immediately inform the condition of the goods once it is reach to you.

We have a very professional packaging and shipping team who makes every effort to prevent shipping damage, however under rare cases goods may be damaged. We request for your protection and security please do not sign the merchandise until you inspect and goods are in in safe condition. Incase of shipping damage please immediately contact your local cargo, UPS, DHL agent for damage inspection report.

Most importantly as always, please feel free to contact immediately with e-mail or phone to our customer service department with any further questions.

: : Home Decorative Accents : :

: : Rugs and Carpets : :

Contemporary Area Rugs | Persian Rugs | Shag Area Rugs

Manufacturers & Wholesale Supplier of Indian Home Decorating Crafts

Information Center